BDP International Hiring for Front Desk Executive Job at Dubai Full Time

Scope:

This role undertakes all reception and clerical duties such as greeting and welcoming guests, receiving and delivering all incoming and outgoing mail and packages, answering all calls and directing as needed, scheduling meetings, and coordinating office activities. This role will be the “face” of the company for all visitors and will be responsible for the first impression BDP make. This role will report directly to the HR department.

Responsibilities:

• Greet and welcome guests.
• Answer questions and address complaints received.
• Answer all incoming calls and redirect them or keep messages.
• Receive letters, packages etc. and distribute them.
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails.
• Booking of meeting rooms when required.
• Monitor office supplies and place orders when necessary and keep updated records and files
• Monitor office expenses and costs
• Deliver all work to a high-quality standard.
• Ensure Office policies and procedures are implemented and applied appropriately to all (internal and external customers), including the Policies and Procedures for Continuous Practice Improvement and Corporate Policy Manuals.
• Meet agreed performance targets and standards.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Undertake such other duties and special assignments as may be allocated by the Manager (travel arrangements, schedules etc.)

Key Competencies / Skills:

• Must be excellent in English both oral and written communication
• Flexible / Multitasking /Team Player
• Organizational & Interpersonal skills
• Emotional maturity
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Forward looking thinker, who actively seeks opportunities and proposes solutions
• Punctual

Functional Standards:

• Well versed in MS Office such as PowerPoint, Words, Excel
• Well versed and known to BDP services
• Reporting Skills
• With customer-centric approach
• Very strong interpersonal skills
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Proven ability to handle confidential information
• Positive approach

Dimensions / KPI’s:

• Improve reception productivity
• Professionally answers the call
• Well versed about BDP services
• Interact positively with customers
• Makes a good first impression
• Provide efficient trafficking
• Maintain office morale
• Provide quality customer service
• Provide quality knowledge to guests
• Build relationships with peers, juniors, and seniors

Key Interfaces:

• HR and Admin
• BDP Colleagues
• Operations and Finance
• JV Partners / Company Sponsors
• Customers

Job Requirements:

Qualification / Experience

• Bachelor Degree
• Proven experience as front desk +3 years at a minimum with logistics industry
• Proficient in English (oral and written). Able to speak French, Arabic or other languages is an advantage.
• Knowledge of office management and basic bookkeeping