Bank of America Hiring for Officer Job at Dubai Full Time

Job Description:

• Tier 2 technical proficiency and ability to work semi-independently across IT functions
• Ensures user satisfaction by providing preventative maintenance, troubleshooting, and quickly resolving routine problems.
• Demonstrate empathy towards end-user issues, build trust relationship
• Contribute to risk awareness of technology and business impact
• Identify and Escalate risks in accordance with organization guidelines
• Exercise judgment within defined procedures, practices to determine appropriate action
• Engage in business impacting production incidents and end-user problem tickets to work through to resolution. Engage engineering teams for process and application improvement opportunities
• Follow escalation process for major incidents until satisfactory close
• Provide modern end-user solutions demonstrating a consistent, reliable experience for our employees
• Ensure all multi-media / presentation rooms are maintained in good working order
• Ensuring accuracy of hardware/software inventory
• Follow global process for procurement process and invoice payments
• Participate in Disaster Recovery testing and possess the ability to improve Business Continuity plans
• Occasional weekend work is required for projects and period maintenance schedule.

Core Skills:

• End User Hardware and Software troubleshooting including (e.g. PC/Laptop/Thin-Client, Virtual desktop, Printers, Audio Visual / Telepresence, Android/IOS devices. Experience with VMWare technologies
• Server/Network infrastructure support (hand-on) devices installation/troubleshooting.
• Support incidents, update logs and coordinate resolution with global team. Follow-up until satisfactory close
• Good understanding of change management process. FinTech support exposure
• Incident escalations with telecom provider and follow-up until satisfactory close
• Good documentation skills, update of knowledge book.
• Experience in undertaking Data Centre Power down and technical coordination
• Local UAE experience dealing with vendors and hardware suppliers
• Strong Windows Server and Network background, Unix knowledge will be bonus
• MCP/MCSA/MCSE certified (2015 or later candidates preferred
• CCNA/CCNP certified (2015 or later) required
• Windows 10 and Office 365 certification would be a plus
• ITIL Foundation (or higher) certification would be a plus
• Firewall knowledge and RedHat certification would be a plus
• Ability to work semi-independently when provided directive
• Ability to support employees at all levels including senior branch executives
• Strong oral and written communications skills in English (spoken Arabic would be plus)

The Team:

• Part of regional team, supporting Middle East, North Africa and occasionally wider EMEA .
• Team has regular exposure to central engineering and various technological domains.
• Organization offers several learning opportunities and courses.

Job Band:

H6

Shift:

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0