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Is responsible to increase customer satisfaction by providing quality responses, by reducing the wait time and being courteous in handling both incoming and outgoing calls.
- Greet customers warmly and ascertain problem or reason for calling.
- Resolve customer complaints via phone, email, mail, or social media.
- Respond promptly to customer inquiries
- Obtain and evaluate all relevant information to handle product and service inquiries
- Provide pricing and delivery information to customers
- Direct requests and unresolved issues to the designated resource
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Multitask and efficiently handle high call volumes
- Translate English Content in Arabic for Website & Social Media Content
Fluent in Arabic – Verbally & Written
Job Type: Full-time
Salary: AED4,500.00 – AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (Required)
Experience:
- customer service: 1 year (Preferred)
