Expedia Partner Solutions Hiring for Account Manager – Middle East and Africa Job at Dubai Full Time

If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the status of an application.

Account Manager – Middle East and Africa

Expedia Affiliate Solutions (EPS) is the B2B partnership brand of Expedia Group. We work with businesses to boost revenues and increase customer loyalty by offering:

• Competitive rates and availability with accommodations worldwide.

• Robust, cutting-edge technology built on years of research and development.

• Customizable solutions engineered to deliver fast conversions.

• Enterprise-class business-to-business support and integration services.

As an Account Manager of Expedia Affiliate Partnerships (EPS), you are responsible for leading strategic, top producing affiliate relationships through value driven service, support, and technology optimizations. To succeed in this role, you should exhibit a strong strategic growth focus since the role is part of the IAMET (India, Africa, Middle East, & Turkey) team & the portfolio will be a mix of affiliates/ partners in the emerging markets.

What you’ll do:

• Establish and deepen relationships with decision makers at partners and internal stakeholders within Expedia Group

• Candidate should be able to manage partner level relationships independently. Develop, negotiate, & extend new or existing proposals / contracts with the affiliates in his/her account portfolio

• Analyze external travel industry sales trends & articulate your learnings into a constructive communication to drive business & financial acumen. This includes, but is not limited to, trends from internal data in average sales, average bookings, advertising costs, seasonality fluctuation, and the impact of increased competition

• Drive and sell customized solutions within the company to ensure customer receives their specific requests, when possible, in a timely manner

• Assist in developing merchandising strategies for the affiliates based on their specific needs, seeking to increase sales by utilizing new technologies, functionality, and product lines

• Advise on technical integration and optimization opportunities, working closely with the internal technical teams to ensure optimal usage of EPS’s APIs and template solutions

• Support customer issues in a timely fashion and provide resolution in collaboration with our customer support teams

• Seek and remain curious to grow your knowledge in gaining competitive insights for the benefit of the portfolio & the team

• Resolve conflicts with affiliates which may result in a financial payment & help facilitate timely payments owed to EPS

• Identify ways to improve overall platform functionality based on affiliate needs for all product lines

• Work closely with Business Development Manager in the region to ensure smooth handover and/or transition with new accounts

• Evangelize the technology, solutions & services to affiliates and serve as a champion for the customer internally with technical and project teams

Who you are:

• Bachelor’s degree in a related field or equivalent practical experience

• Experience as in travel industry in account management, business development or partnership

• Ability to speak and write in English and Arabic or Turkish fluently

• Strategic mindset: Grasp the “big” picture for EPS and the affiliate, mapping specific tactics to address the overall strategy and direction of both parties

• Hierarchy mapping: Work with all levels of seniority in the management internally & externally to drive results. Be able to create a journey for our affiliates to accomplish their expansion, revenue, & growth goals

• Relationship building: Lead the entirety of the relationship with the affiliate, including working cross functionally across their organization with commercial, product, customer service, technology, marketing, finance, and accountingteams

• Financial / Target acumen: Project revenues & track to targets regularly. Track performance by preparing, analyze, and present monthly status reports that articulate clear discussion on goals internally & with the affiliate on a regular basis.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.