Amazon Middle East and NA FZ Hiring for Sr. Program Manager, Returns MENA Job at Dubai Full Time

• proven track record of customer obsession.
• demonstrated ability to think both strategically and tactically.
• ability to prioritize in an ambiguous environment.
• demonstrated ability to formulate data-driven decisions that lead to results.
• demonstrated ability to conceptualize, manage, and prioritize projects.
• exceptional interpersonal, communication (spoken and written) and influencing skills and an ability to navigate a complex and unstructured cross-functional environment.
• ability to work with technology teams and operations teams

Job summary

Amazon is rapidly expanding its presence in the Middle East and North Africa (MENA) region and we are looking for a Sr. Program Manager to join the MENA Returns team. Returns’s scope is to enhance returns CX for our customers, reduce customer returns, simplify the customer returns process/journey, and reduce financial losses from customer returns and make it sustainable.

Amazon’s vision is to be ‘earth’s most customer centric company’ and the Returns PM will be:

• assuming end to end ownership for metrics and program initiatives of returns CX
• incept and lead new programs in the AMS space
• identifying opportunities, defining solutions, getting leadership buy in, prioritization of resources for the identified programs
• working with multiple teams including Category, Marketing, CS, Transportation, Supply Chain and the FCs, and techto run the programs
• deliver through influencing other teams to change, through the use of quantitative and qualitative data provided to stakeholders with often conflicting KPIs
• working with MENA and WW stakeholders to innovate on behalf of the emerging customer
• expected to challenge any threats to experience, advocate on behalf of customers, and communicate risks in a timely manner

Key traits of Returns PM

• customer obsessed
• an experienced business manager
• extensive stakeholder management and relationship building
• compelling written and oral communication skills
• enthusiastic about solving complex problems
• comfortable operating in fast paced environment
• a data based decision maker
• entrepreneurial spirit to identify and kick-start new program
• willingness to roll up sleeves and take care of emerging operational issues hands on

Due to the nature of the role, you will work with cross-functional teams including Retail, Operations, Tech, Finance, Legal, among others.

This role will be based out of Dubai (UAE).

(preferred but not required) –

• prior Product Management, Program Management, or Category Management experience
• knowledge of Reverse Logistics and Operations

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• knowledge of process improvement technique
• MBA preferred