Our client is now recruiting for a Customer Service Specialist. You will be directly reporting to the Supply Chain Manager.
Job Summary / Overall Purpose:
Ensure incoming international customer order handling, deliveries and invoicing for the Middle East & Africa markets. In addition close track and follow up on progress of order fulfillment in line with lead-times, product availability and successful clearance of goods and hence strongly contribute to the monthly sales target fulfillment. Provide timely and accurate input on order progress to the weekly sales forecast. Also responsible for all coordination between 3PL, distributors and commercial, sales and marketing team within the organization. The successful candidate is expected to be attentive to detail, with excellent accuracy and knowledge of excel, as well as the ability to make independent judgments and propose solutions to issues stopping effective shipment.
Super user in order management systems and participant in projects to continuously improve order management processes and customer satisfaction.
Working with SAP and other software packages the individual must be able to manipulate data and make appropriate recommendations to the wider Supply Chain team. Maintaining system allocations within SAP and managing export shipments the core tasks associated with this position.
This role is also responsible to ensure deliveries and invoicing for Middle East & Africa markets. In addition close track and follow up on progress of order fulfillment in line with lead-times, product availability and successful clearance of goods.
Key Relationships
Internal
External
Key Accountabilities
Order Management
General Supply Chain
Live the company’s Core Values
Integrity – We embrace differences and are consistently open, honest, ethical and genuine.
Courage – We are entrepreneurial and thus take risks, reach beyond boundaries, and experiment.
Passion – We use our drive and commitment to energize, engage and inspire others
Personal Development
Compliance
Required Skills & Abilities
Education/Qualifications
Key Competencies:
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