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Amazon’s mission is to be earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To achieve this, the Executive Customer Relations (ECR) team in the Digital, Device, and Alexa Support (D2AS) business is looking for an ECR Specialist to support a growing worldwide team and tackle problems for both internal and external customers. ECR is a role model within worldwide Customer Service, ensuring that problems are resolved not just for an individual, but for all customers.
As a D2AS ECR Specialist, you will resolve complex customer problems escalated to Amazon leaders or local government authorities, and prevent similar issues from happening again. A successful candidate must have the ability to research complex use cases that involves multiple customer contacts, determine the root cause(s) for the issue, and identify systemic opportunities to continuously improve processes.
Key job responsibilities
Resolve customer queries escalated to Amazon leaders and Government bodies within the service levels.
