ParkerConnect Hiring for Assistant Manager – Service Quality & Standards Job at Dubai Full Time

We are looking for an Assistant Manager- Service Quality & Standards for one of our leading clients

• Min 7-10 years experience

JOB DESCRIPTION & NEEDED BACKGROUND

• Dealer monthly business performance monitor – service intake and parts sales revenue
• Develop customer retention strategy – identifies potential opportunities to increase the revenue and development of the new system by tapping the potential opportunities.
• Monitor the customer satisfaction index process, agree on corrective actions to address areas of improvement
• Dealer standardization – identifies areas of improvement in facility, organization, skill, SOP and operation of dealer service centers.
• Execution marketing plan and program – short term and long term
• Benchmark survey by conducting regular survey of the market and competitor’s workshop, study and develop best industry practices.
• Analysis of market UIO
• Digital service marketing – execution digital marketing activities in dealers
• Good analytical planning and presentation skill

KEY SKILLS & ABILITIES :

• Dealer performance and revenue monitor
• Dealer communication
• Customer retention strategy
• Customer satisfaction index
• Dealer service center operations
• Branch development and ROI
• Interpersonal and negotiation skill

COMPUTER SKILLS:

• Good knowledge of DMS/CRM, Data Analysis
• MS office