Al-Futtaim Hiring for UAE National_ Call Centre Agent Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To deal with enquiries by using different channels, phone and emails. Got the Accurate Information right to the customer. Support the branches by increasing the number of OTB’s and Constantly strived to make
the Entire Sales, Purchases and Aftersales experience easy and simple for the Customers..

What you will do:

• Had quick access to the Customer Requirements by phone or email with strong communication skills.
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests
• Generate business value in the form of Sales and after sales Opportunities
• Improve customer engagement when interacting with the CEC
• Deliver a seamless and efficient interaction for every customer
• Occupancy and productivity of total of 8 working hours

Required Skills to be successful:

Behavioural Competencies:

• Ability to deal with customers

• Capability to work under pressure – able to withstand high levels of stress

• Well organized and able to multi task and handle multiple stakeholder requirements

• Persuasive and results oriented

• Demonstrated Fairness,

Honesty and Transparency in every Interaction with our Customers

What equips you for the role:

Minimum Qualifications and Knowledge: High School.

MInimum Experence : 1YEAR

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.