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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
Handling integrated facilities management contracts and ensure to achieve / exceed customer satisfaction in service delivery.
Job Context:
- Job holder will play a key role to meet and enhance the customer requirement in line with the company’s policy and objective
- Able to communicate effectively at all levels; speak & write
- Ability to listen to customer, empathies’ and provide appropriate solutions to achieve s satisfactory results.
- Concern for the quality of one’s work, other workers, and the organisation as whole.
- Effective Team Player, participate in employee engagement activities
- Should be able to work in shifts across any Emirates
What you will do:
AMC Management.
- Execution of AMC efficiently with in the budget and ensure profitability of the same
- Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment, contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client’s team
- Track contract progress and ensure agreed SLA’s and KPI’s are met
- Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned
- Responsible for takeover and handover of the AMC
- Preparing and submission of monthly, annual reports for the contracts assigned
- Submission of AMC invoices on time and obtain client acknowledgement
Corrective/Reactive, Planned preventive maintenance
- Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting
- Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services
- Prepare contract specific PPM procedures, PPM schedule, and resource planning
- Prepare method statements, risk assessment, PPM Task sheet
- Tally and Close all planned PPM work orders on monthly basis
- Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
- Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
- Ensure all CRM work orders are tracked, updated, and closed on daily basis
- Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
- Calibration of all tools and tackles, safety devices
- Schedule, coordinate and oversee the maintenance contracts of Sub Contractors
Repair, Refurbishment works
- Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets
- Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer
- Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
- Execution of casual jobs efficiently with in the budget and ensure profitability of the same
- Submission of customer invoices on time
- Liaise with client on any payment issues and resolve the same
Customer Service
- Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.
- Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
- Meeting, reporting client at regular intervals to maintain good communication and rapport with client and client’s team
QHSE
- Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
- Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
- Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool-box talk) – thus preventing potential incidents at all times
- Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
- Ensure timely close out of HSE Action taken Reports, NCR’s
Employee Engagement.
- Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees
- Conduct performance development review, identify employee requirements like training, etc.
- Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
- Liaise with internal departments, shared services and maintain good working relations
- Team building: Ensure proper coordination among the team to achieve maximum customer satisfaction and productivity
Required Skills to be successful:
Job-Specific Skills:
- Ability to lead team of supervisors, technicians, strong management skills
- Adequate skills in maintenance of mechanical, electrical, plumbing systems and assets
- Ability to prepare method statements, risk assessments, permit to work for various maintenance activities
- Ability to understand, execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI’s
- Ability to review service reports, investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence
- Handle emergency breakdowns, planned shutdowns by proper planning of resources and mobilizing
- Ability to plan resources as per PPM schedules and execute preventative maintenance as per the required standards, timely completion of all PPM’s
- Carryout conditional assessments, prepare cost estimates, technical justifications for retrofit, replacement works
- Ability to clearly communicate with client, team, managers, and other stake holders
- Ability to read and interpret electrical wiring diagram, control circuits, operation, and maintenance manuals
- Ability to work with computer aided facilities management system (CAFM) and mobility
- Ability to identify the training needs of team members, coach, and guide team for better employee engagement
- Ability to understand and work with commercial requirements like plan cost, budgets limits, profit & loss
- Ability to prepare and maintain various documents like inspection reports, handover reports etc.
- Willing to continuously upgrade on current industry standards, best practices
- Demonstrate high standard HSE Practices
What equips you for the role:
Minimum Qualifications, Certification and Knowledge:
- Degree in Mechanical, Electrical
- Computer skills
- National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE)
- Knowledge of Health and Safety requirements
- UAE Driving License
- Language skills: English and Arabic
Minimum Experience:
7-10 years’ experience in Facilities management, Integrated Facilities Management
4 years of experience in GCC
About Al-Futtaim Engineering & Technologies
Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
