Al-Futtaim Hiring for Application Specialist SAP Auto Aftersales Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the Role:

This position works as part of the SAP Application Delivery and Support team, to assist with solution support and development activities in the Automotive After Sales Service. Ensure all the business requirements are met by providing robust and scalable solutions.

What Will You Do

Application Management

• To manage, consult, teach, troubleshoot, setup and maintain Automotive Aftersales Service solutions to agreed service level standards.
• Develops and maintains Functional documentation for solution modifications.
• Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.

Solution Delivery

• Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
• Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
• Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.

Other Key Responsibilities

• To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
• Contribute to the improvement of the solutions and business processes.
• Maintains and upgrades professional knowledge, and domain expertise by using continuous learning & development tools.

Required skills to be successful:

• Technology domain expertise in Automotive After Sales Service
• Should have good experience in SAP IS-Auto Dealer Business Management
• Familiar with configuring Service Order, Service Maintenance Contract, Warranty, MRSS, CATS and NWBC process.
• Well versed with SAP DBM integration with SAP MM and SAP FICO
• Experience in integration with third party application

What equips you for the role:

• College or University degree in Information Systems or related discipline
• Minimum of 5 year’s experience in implementation and supporting SAP IS Auto DBM (Dealer Business Management) Aftersales Service Process
• Experience of working in Automotive Retail Industry dealing with Passenger and Commercial Vehicle
• Experience in implementing large and complex SAP projects.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.