We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.
As the Delivery Lead -Customer Service and Community Platforms , you will be the technical lead for numerous delivery squads. These delivery squads will be comprised of both internal and external resources. You will be responsible for working with key Customer Service and Customer Experienced business stake holders to ensure the solutions delivered meet the Business and Customer needs. Delivering excellence in Customer Service and Customer Communities using Salesforce technology, across the Informa businesses
Job Responsibilities
o owning the solution architecture, prototyping, proofs-of-concept, solution design, blueprint of the project;
o Ensure a scalable solution that meets overall business requirements; provide design authority and oversight throughout the full project lifecycle;
o provide relevant guidance to business stakeholder and Product Manager based on current product capabilities and previous implementation experiences;
o engage and communicate with business stakeholders across multiple Informa divisions; raise concerns, warning or red flags early;
Skills Required
Desired
Additional Information
Alongside a competitive salary, Informa also offers the following employee benefits:
25 days paid holiday per year, and regional public holidays, you will also receive one day’s paid leave for your birthday
ShareMatch Scheme, Informa’s colleagues Share incentive plan matches every share purchased with two free shares
Volunteer days, You are given permission to take 4 days off per year to volunteer with an approved scheme
Learning & Development, Our learning team supports year-round development with face-to-face training, access to Linked-in Learning.
Medical Insurance, we offer a comprehensive medical insurance package provide by a leading healthcare provider.
We know that sometimes the ‘perfect candidate’ doesn’t exist, and that people can be put off applying for a job if they don’t fit all the requirements. If you’re excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.
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