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Date: Apr 12, 2022
Location: Dubai, AE
Company: AkzoNobel
We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.
Job Purpose
Supports and assures the Customer Service Team’s highly professional interactions with customers associated with their order processing, complaint registration, general management and information requirements. Executes any process changes and/or corrective action identified by key stakeholders to ensure an excellent standard of service and a high level of customer satisfaction are maintained.
Key Accountabilities
- To manage order receipt efficiently, prioritising timely order processing and good customer interactions and relationships
- Manages the order-to-cash process with excellence in order processing
- Registers and processes customer orders in the ERP system received via, electronic mail, and phone or through other contact with the customer.
- Ensures order processing is handled correct and in full, and is transferred to the transporters
- (logistics).
- Raises issues in delivery, documentation and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Obtains adequate customer and product knowledge to find solutions for customer needs (e.g. additional and/or alternative products).
- Makes proposals for improvements on work processes.
- Completes registering / filing / archiving of customer service-related documentation.
- Assures cooperation between customer service and field force regarding administration of customers’ orders. Closely cooperates with the Planning, Logistics functions to maintain consistency in approach towards customer service in the organization.
- Adheres to all applicable corporate as well as site policies/procedures with regard to personal conduct/HS&E standards and acts in compliance with all regulations.
Experience
- University graduate
- Relevant experience in ‘Customer Services’
- Fluent in English communication, both spoken & written
- Good analytical skills
- Prior SAP experience is a must
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.
Requisition ID: 21718
