COME JOIN THE WORLD’S MOST INTERNATIONAL COMPANY

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. DHL UAE is the recognized market leader in Express logistics and an Employer of Choice – ranked consistently as Great Place To Work in the UAE for 6 consecutive years, with a 2019 global ranking at #4!

Join our team and discover how an international network that’s focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express

ABOUT THE ROLE

YOUR TASKS

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Acquire new DHL customers from the sourcing of Suspects through to the closure & effective Implementation of the customer’s account.
• Manage and develop a portfolio of prospects through building a strong opportunity pipeline to ensure that revenue targets are met
• Establish customer agreements and ensure that pricing guidelines are always applied and profitability targets for customers are met.
• Ensure those customers’ prices are reviewed on regular basis and whenever any discrepancy arises between actual and promised volumes a re-negotiation takes place
• Meet and exceed New Business Targets through acquisition of competitor held accounts
• Update Daily Sales Call Report and Ensure that all calls are entered and that the pipeline is updated
• Develop and implement an approach to secure competitors and prospects business in the shortest time possible.
• Establish Prospects pipeline to support this approach and target them accordingly
• Act a a Territory Manager to cover any ‘vacant’ territories to ensure the same service levels and sales pipeline progressions as a manned territory.
• Manage the territory effectively by monitoring customer performance,loyalty and satisfaction to measure success, business fluctuation and possible business at risk.
• Take appropriate corrective action internally and/or with the customer
• Develop as a DHL Territory Manager to allow for a seamless transition when the time is required for replacement
• Promote DHL brand image and values through own appearance and behaviour so that it reflects DHL high standards and develops customers’ relationship

YOUR PROFILE

• Excellent communication skills in English; knowledge of Arabic is a distinct advantage
• 2-3 years sales related experience
• Good interpersonal understanding & presentation skills
• Excellent organizational skills, including ability to prioritize workload
• Demonstrated ability to use initiative/judgment to solve job related issues
• Strong problem solving capability
• Excellent Selling Skills in a complex sale environment
• Good networking, negotiation skills and strong ability to impact and influence
• Experience in a segmented service industry, air express industry or freight forward industry highly preferred

Do you see a personal challenge in these versatile and responsible tasks? Then, apply now!

We look forward to receiving your application!