Job Description:
The Operations Delivery Lead is responsible for the workflow, optimization and delivery of Managed Security Services and related activities. This responsibility includes supporting the transition (onboarding and offboarding) of services to MSS, as well as documentation and knowledge transfer. This role is the primary escalation point for one or more Managed Security Services, facing into one or more specific clients. The scope of delivery includes, but is not limited to: Alert Handling, Cyber Attack Detection and Response, Break-Fix and Incident Management, Use-Case and Playbook Optimization, Vulnerability Management, and Indicator-oriented Threat Hunting.
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About Us
Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region’s trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.
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