As a member of the support organization, provides call resolution support for technical and functional aspects of Marriott’s Reservation Systems, Sales & Catering, One Yield, Mobile Guest Services, and Property Management Systems applications and components. This includes Desktop / laptop troubleshooting, Browsers, MI Connector, and basic network connectivity and troubleshooting. Support for other Marriott standard products may be required.
Key accountabilities include:
Major Decision Making Impact:
Key customers include support communities for the following applications One Yield, Sales & leaders and associates, PMS General Managers, Sales and Catering Teams, Reservation Systems communities, Corporate business partners, and other approved users of Marriott’s applications.
Measurements of success include:
CANDIDATE PROFILE
Education and Experience
Required:
Preferred:
CORE WORK ACTIVITIES
Call Resolution Process
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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