Job Title: Performance Account Consultant
Report to: Performance Account Director
Location: Flexible
FLSA Status: Exempt
POSITION SUMMARY
The Performance Account Consultant (PAC) role is inspirational, an ambassador of FPG, and must be a great first impression to FPG clients. This role specializes and drives initial deployment of the FPG Champion SaaS subscription services program, mostly on-site within the first week of a new client partnership. They execute the initial kick-off of the customer account and drive the enablement of key moments at the beginning of the customer journey. This role is critical to ensure the customer sees value early in the partnership, serving to drive adoption and net retention. The Performance Account Consultant (PAC) is responsible for renewing accounts, incremental and cross-selling and delivering consulting services to a portfolio of existing accounts. They partner closely with the Customer Success Consultant Team Members to identify expansion opportunities and delivery on-site and high-level virtual consulting to drive optimal performance. They are responsible for the commercial aspects of the relationship and work across customer success teams to identify expansion and other contract opportunities. They are also responsible for Delivery on site and high-level Virtual Consulting to drive a customer to Optimal Performance.
PRIMARY RESPONSIBILITIES
Job Requirements
Per Diem Rates
Activity description
Per Diem Rate*
Billable Activity tied to Customer Contract Delivery
Onsite Delivery Day
USD 500 per day/ USD250 per half day
Remote Consulting (calls, coaching, consulting)
USD 33 per hour
Non-Billable Activity
Approved Internal meetings, account administration
USD 18.50 per hour
Approved Internal Training – Train-the-Training, Workshop
USD 150 per day
Travel
USD 250 per way for international travel from your base Location or a designated region, when travel exceeds 4 hours of scheduled flight time.
Domestic travel within the region of your home location is not payable.
Layover Day
USD 250 each full 24-hour layover day.
Layover is not payable if the Contractor chooses to take non connecting flights or breaks up a trip for personal reasons.
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