Job in brief
We are looking for a Customer Support Specialist for a logistics company. To excel in this role, you should be excellent in verbal and written communication. You would be a person who is polite, enthusiastic, hardworking individual.
You will be in direct contact with the customers.
As a member of the team, you will be primarily responsible for handling customer queries in a professional and timely manner.
· Maintain a good relationship between customers and the company staff.
· You also will be accountable to maintain good relationship with customers and solve the day-to-day issues in a timely fashion.
· Provide detailed information about the products and services offered to the customers.
· Communicate effectively with the customer support team.
· Open and maintain customer account with all the desired account information.
· Listen to customer complaints and provide adequate solutions for their problem via phone or email.
· Propose potential products or services to top management to gather customer information and analyze customer needs.
· Achieve sales targets productively.
· Train the junior staff on improving customer satisfaction.
· Handle and manage surveys in regards to resolving customer service problems.
· Keep the record of customers and follow-up with them on a timely basis for better customer experience.
· Extremely strong verbal and written communication skills.
Job Location: Dubai, UAE
Type of Employment: Permanent / Full time
Salary: AED 3000
What you can expect from the employer
An attractive tax-free salary.
A clean and hygienic environment.
Working with decent / highly educated and professional team.
Medical insurance provided
Job Types: Full-time, Permanent
Salary: Up to AED3,000.00 per month
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