Blue Hat HR Services Hiring for Customer Service Specialist Job at Dubai Full Time

Job in brief

We are looking for a Customer Support Specialist for a logistics company. To excel in this role, you should be excellent in verbal and written communication. You would be a person who is polite, enthusiastic, hardworking individual.

You will be in direct contact with the customers.

As a member of the team, you will be primarily responsible for handling customer queries in a professional and timely manner.

Key Responsibilities

· Maintain a good relationship between customers and the company staff.

· You also will be accountable to maintain good relationship with customers and solve the day-to-day issues in a timely fashion.

· Provide detailed information about the products and services offered to the customers.

· Communicate effectively with the customer support team.

· Open and maintain customer account with all the desired account information.

· Listen to customer complaints and provide adequate solutions for their problem via phone or email.

· Propose potential products or services to top management to gather customer information and analyze customer needs.

· Achieve sales targets productively.

· Train the junior staff on improving customer satisfaction.

· Handle and manage surveys in regards to resolving customer service problems.

· Keep the record of customers and follow-up with them on a timely basis for better customer experience.

Required Skills:

• Bachelor’s degree in Business Administration or relevant field.
• 2 years of experience as a Customer Service Specialists or Customer Service Representative.
• Proficient in MS Office.
• Excellent time management and organizational skills.
• Outstanding negotiation and conflict-resolving skills.
• Ability to work under pressure and prioritize tasks.
• Ability to work in a team with a positive attitude.
• Excellent customer service skill.
• Must be fluent in English.

· Extremely strong verbal and written communication skills.

Job Location: Dubai, UAE

Type of Employment: Permanent / Full time

Salary: AED 3000

What you can expect from the employer

An attractive tax-free salary.

A clean and hygienic environment.

Working with decent / highly educated and professional team.

Visa provided

Medical insurance provided

Annual leave

Job Types: Full-time, Permanent

Salary: Up to AED3,000.00 per month

Application Question(s):

• Do you have at least 2 years of work experience as a customer service coordinator?
• Are you currently living in UAE?
• Do you have experience with logistics or courier industry?