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Description:
Key Responsibilities:-
• Assist in designing the handover process and provide periodic reports to management in terms of numbers of units and collection
• Provide a detailed action plan on the logistics and operations of the actual handover process
• Monitor the operation of the handover process and identify areas of improvement
• Build customers communication calendar and ensure maximum engagement with customers
• Build all processes, policies and procedures for customers processes and regularly enhance the systems / applications to provide an improved customer journey
• Act as the SPOC and liaise with IT for any system / application enhancements
• Periodically deploy strategies related to customers projects and initiatives to ensure a high standard customer journey
• Provide strategies and initiatives to enrich customers database in coordination with the Data Management team
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Monitor overall sales Center activities in terms of registrations, customer waiting time, and the lead registration
• Create and maintain case management solution, introduce SLAs, for all types of customer complaints, pre-handover & post-handover
Qualifications and Skills:
• Proven minimum 3 years working experience in Real Estate CRM tool
• excellent written & verbal communication in English and Arabic.
• Ability to work under pressure, result driven and demonstrates the ability to take on additional responsibilities
• Exceptional presentation skills, reporting and data analytics
• Detail oriented
• Good planning and organizing skills to manage priorities
• Strong sense of accountability for project tasks assigned
