Purpose of Position (Summary):
Collaborate with MSA’s IT Personnel at all levels on day-to-day activities associated to support our UAE IT infrastructure and first-level resolution of all issues related to Information Technology and second level Hardware, Software and Network equipment in the UAE.
Participate in Global IT Support Center meetings to ensure alignment with project initiatives and global standardizations.
Coordinate and collaborate with the business on day-to-day activities that improve first call / ticketing resolution, build strong internal relationships, and exceed response time to our customers. In collaboration with the IT department, ensure work activities associated to projects are satisfactorily completed and in line with established metrics to fulfill internal and field-based customer requirements
Ensure systems, tools, applications, and connectivity solutions are effectively rolled out and maintained within IT protocols and procedures for consistency and increased productivity. Support project-based IT systems and functionality upgrades / transitions to new architecture and platform efficiencies where appropriate
Responsibilities:
Qualifications:
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