Log In
Sign Up
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.
CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
At CEVA, we believe that logistics is a people business, that’s why we create an environment of trust and team spirit – we encourage initiative, and we empower our talent to grow in their careers. We are supply chain experts and live and breathe it every day. We offer a broad range of services in Contract Logistics, Air, Ocean and Ground management thanks to our 78,000 employees, operating in more than 160 countries. At CEVA, we are passionate about our work and the value we deliver to our customers and as a company, we are growing at a fast pace – do you Dare to Grow with us?
YOUR ROLE
Execute the operational & commercial requirements for existing & future clients. This includes export/import air/ocean/ground operations in addition to day-to-day customer-facing duties. Furthermore, the role requires the use of existing business relationships to leverage future business opportunities.
WHAT ARE YOU GOING TO DO?
Operational Management
Process all export/import bookings, documentation and dispatch requirements accurately and within agreed timeframes including liaising with carriers for pre bookings and allocations.
Ensure that document processing requirements meet agreed customer service standards.
Ensure that all documentation is filed or scanned as per operational and company requirements.
Ensure all sea freight rates are checked and are accurate at all times
Ensure all entries are done and cleared for export or import.
Monitor the shipments and ensure they are being processed correctly.
Contact shipping companies and obtain rates.
Maintain records of client’s carriers and the rates which have been agreed.
Provide quotes of carrier’s services and rates to prospective clients.
Liaise with other departments as required to develop positive working relationships to ensure compliance and to limit unnecessary delays due to inadequate processes and non-compliance issues
Customer Service
Liaise with Customers directly as required
Act in a professional manner at all times with customers
Manage customer complaints in a manner that provides explanations and puts customer at ease
Administration/Support
Assist with monthly FSL processes and creditor invoices
Ensure the accurate issuing and timely mailing of invoices in accordance with negotiated rates and company procedures
Reconcile sales, deferred payment and other accounts for payment as and when required.
Action all financial related queries immediately and ensure meaningful resolutions to queries
Perform other duties as assigned.
WHAT ARE WE LOOKING FOR?
High School Degree or GED required
Bachelor’s Degree preferred; or equivalent combination of work experience and completion of the LDP Program
Minimum five years O&G experience
Minimum five years freight forwarding experience preferred
Ability to create/write customer requirements clearly for use by other employees
Demonstrated customer service skills and proven interpersonal skills
Excellent organizational skills
Ability in problem-solving and negotiation
Fluency in English
Customer-service oriented
Ability to exchange complex information
Attention to detail and precision
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.
