Property Finder is the leading digital real estate platform in the Middle East and North Africa region. A UAE-born startup, Property Finder expanded its operations to Qatar, Bahrain, Saudi Arabia, and Egypt over the years. Recently, it acquired a significant stake in Zingat in Turkey. The company is one of the largest technology start-ups in the region and on a journey to becoming a Unicorn. We are aspiring to create a lighthouse technology company which will have a lasting impact in the entire tech ecosystem in our geography.
Position Title
Customer Engagement Associate, Property Finder
Reports To
Customer Care Team Leader
Position Summary
As a Customer Engagement Associate, you will act as the first point of contact for our customers by educating them on products, services and experiences. Answering their queries through phone, chat or email. You will be responsible for resolving a wide variety of customer issues and educating them to resolve issues themselves. You have to ensure that customer interactions are managed in a timely manner according to the guidelines and policies to meet Service Level Agreement across the company. Also, the individual needs to be comfortable presenting products and services over the phone.
Key Responsibilities
The Person
Basic Qualifications
Other Capabilities
Property Finder Principles
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