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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
Job Purpose
Access & understand the customer and market need to develop business strategies and implement the plan in coordination with the branch operations, marketing teams to achieve growth in terms of customers, no of transactions, revenue and ultimately share of wallet in for the corridor/segment.
Job Responsibilities
- Develop strategy to build and grow the Africa corridor business volumes, transaction number and the revenue
- Work closely with the branches with an objective as follows
a. Understanding the branch need based on the customer in that market place and build strategy in discussion with the branch staff including the branch in-charge
b. Develop marketing activities based on the customer/market need
c. Identify the product/service knowledge gaps and provide them with appropriate training to not only to enhance the knowledge levels but also to ensure that the branch staffs are equipped to sell the products & services on a proactive basis
d. As part of the strategy exercise agree on the deliverable in terms of the following with the respective branch and to ensure the same is achieved
- New customer acquisition
- Achieve growth in % of inactive customers
- Achieve progressive growth in number of transactions carried out at each branch/location
- Take steps to improve RPT (Revenue per transaction)
- Achieve growth in the Revenue per customer through cross selling of other ancillary products and services
e. All marketing activities agreed with the branch, a proper approval to be obtained with the Line Manager/General Manager from the list of activities/Cost involved and the ROI. The study and desired outcomes to be supported with appropriate data
f. Develop and maintain a customer database for the purpose of generating business, introduction of new products and services, regular and consistent communication to strengthen the relationship
g. Ensure periodic communication or contact programs for introduction of the target products and services through SMS and other modes
h. Identify partner outlets which is of attraction to the consumer from the corridor/segment, establish relationship for the purpose of running Loyalty programs or Joint marketing campaign to achieve the desired/overall objectives
- Relationship with banking partners
a. Make use of the existing relationship with partners to discuss, agree and carry out the desired activity by way of Joint campaign for a mutual benefit
b. Use the banks relationship to generate leads and to route remittance business volumes through any of the ARIE branch network
c. Identify new products/services which can be extended to our consumer which will be of mutual benefit to ARIE and our correspondent bank
- Competition tracking
a. As part of the initiatives/activities it is critical to track competition from the perspective of both, the pricing and other marketing initiatives or campaigns
b. Use such information to bring in change in pricing, the way it is communicated by our staff during a sale process through training and regular interaction
Job Requirements
Qualifications
- Graduate or equivalent in any related field, preferably Management or Business qualification
Experience
- Minimum 5 years of experience in the financial service or similar business lines within the UAE
Knowledge & Skills
- Excellent communication, presentation and negotiation skills
- Excellent networking combined with interpersonal skills
- Ability to learn quickly & work under pressure
- Target oriented with a focus on outcome
- Native language of the respective corridor plus Arabic language is an added advantage
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
