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Principal Accountabilities:
Operational Efficiency / Supervision
DESCRIPTION
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.
As Manager, Cash & Clearing you will be expected to manage day to day functions of Clearing, Collection, LBD and Cash along with overseeing operations, liaising with UAE CB/ other Banks, taking end-to-end ownership and ensuring that all operations (On-shore & Off-shore, TG & Brinks).
It is expected to conform to Bank’s controls and compliance framework and processes in the unit are undertaken by the team with maximum efficiency, security and control, customer satisfaction is provided in accordance with agreed service standards and managing costs/risks through operational efficiencies and controls & stand the test of audit.
Principal Accountabilities:
- Prioritize and allocate the work program for Unit and manage external service providers WNS, Transguard,& Brinks
- Lead, plan operationalize Clearing & Cash functions in line with Compliance, OFAC, Correspondence Bank guidelines, ICCS guidelines and CBUAE requirements.
- Guide the processing team to handle inward and outward clearing cheques as per CBUAE guidelines
- Effective supervision of Service providers for Inward and Outward clearing to meet cut-off, customer grievances, erroneous processing, reconciliation of CBUAE accounts
- Constant monitor of the activities handled by Cash management in settling customer dispute, daily reconciliation of vendor cash collection, CBUAE / Branch cash movement and GL
- Respond to customer/HO departments enquiries and correspond with them related to Units activities
- Develop, train, and supervise the Onshore / Offshore team staff handling the activity to provide error free / complaint free service.
- Coordination with Branches for cash movement to CBUAE through external vendors, approval of deposit / withdrawal services through CBUAE portal
- Process has been redesigned with consideration to enhance and meet customers’ expectations and experience.
- Ensure SOP is updated and process control are always in place
- Assist system implementation by reviewing BRD/FSD’s and performing UAT
Operational Efficiency / Supervision
- 100 % maintenance of SLA by the Agency
- Cash dispute settlement for SCDM/CDM to be handled in constant coordination with service providers and ensure 100% adherence to SLA/TAT
- Rectification of unreconciled GL entries and respond to QA same day – pertaining Clearing and Cash dispute / Vault and ATM GL’s.
- Review policies, procedures and statutory requirements to suit the activity pertaining to Clearing, and amend if required.
- All rule books, guidelines for Clearing of regulatory to be met
