Park Regis Hotel Business Bay Hiring for Reservation Agent Job at Dubai Full Time

· Processes reservations by mail, telephone, or central reservation systems referral.

· Processes reservations from the sales office, other hotel departments, and travel agents.

· Knows the type of rooms available as well as their location and layout.

· Knows the selling status, rates, and benefits of all packages plans.

· Knows the credit policy of the hotel and how to code each reservation.

· Creates and maintains reservation records by date of arrival and alphabetical listing.

· Determines room rates based on the selling tactics of the hotel.

· Prepares letters of confirmation.

· Communicates reservation information to the front desk.

· Processes cancellations and modifications and promptly relays this information to the front desk.

· Understands the hotel’s policy on guaranteed reservations and no-shows.

· Processes advance deposits on reservations.

· Tracks future room availabilities on the basis of reservations.

· Helps develop room revenue and occupancy forecasts.

· Prepares expected arrival list for front office use.

· Assists in preregistration activities when appropriate.

· Monitors advances deposit requirements.

· Handles daily correspondence. Responds to inquiries and makes reservations as needed.

· Makes sure that files are kept up to date.

· Maintains a clean and neat appearance and work area at all times.

· Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.

· Getting information about areas of interest in order to target more clients in particular seasons.

· To be aware of all front office procedures and assist with reception duties when required.

· To be fully aware of and adhere to health and safety, fire and bomb threat procedures.

· Willing to undertake any reasonable request made by management in any other areas of the house.

· Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.

· Configuring rates on the hotels property management system.

Job Types: Full-time, Permanent

Pay: AED2,500.00 – AED3,000.00 per month

Language:

• Arabic (Required)

Application Deadline: 04/11/2022
Expected Start Date: 01/11/2022