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- To facilitate the pre-arrival planning
- To meet and greet the guests on their arrival or during the stay.
- To provide our guests with an on brand personalized experience journey.
- To recognize special occasions of the guests to enhance their stay experience.
- To lead the guest retention and recognition program of the hotel.
- To use the guest amenity program to enhance the guest stay experience.
- To review the guest global profile for guest preferences and their delivery.
- To drive the guest engagement at the hotel by using the GXP cases.
- To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
- Support Front Desk and Club operation when needed
- Assist with check in and check out for the guests
- To do adhoc tasks as per operations requirement • Totally embrace the philosophy of guest and customer service and owns the guests;
- Identify yourself with the hotel’s brand and operating philosophy;
- Possess a warm and friendly demeanor;
- Strive to achieve satisfaction and delight of our customers;
- Are detail oriented;
- Thrive on pride of work and its product;
- Play as a team to achieve common goals;
- Have immaculate personal presentation e.g. grooming and conversational ability;
- Demonstrate self-confidence, energy and enthusiasm;
- Have a strong ability to learn skills, retain and demonstrate learning;
- Uphold ethical business practices.
