Cigna Hiring for Renewals and Retention Associate Job at Dubai Full Time

Due to the rapid growth and expansion of our Global IPMI business, we are now looking to recruit a Renewals and Retentions Associate to join our busy team. The successful candidate will be responsible for managing policy renewals, upselling of policies and ensuring delivery of persistency target across the business line and working with management to establish robust process around the renewals and retentions side of the business

Main Duties / Responsibilities

Drive performance improvement specifically relating to Persistency including Renewal Retention, Cancel from Inception and mid-term cancellations.

Upselling of policies to existing customers

Work with management to design, propose and implement innovative solutions to enhance performance

Drive the customer contact strategy, alongside Marketing, to deliver high levels of customer satisfaction and use of propensity models to identify potential leavers.

Investigate, present and where appropriate implement enhancement initiatives to secure positive impacts across persistency and customer satisfaction metrics.

Monitor and report on work levels and control work flow

Identify shortfalls in process performances and work with quality/business teams contributing o improvement related projects where necessary so that the continuous cycle of improvement is maintained.

Provide Regular reporting and information around key metrics, including presenting this to members of senior management where required.

Skills & Experience

Strong customer focus with ability to identify and solve problems

Strong interpersonal skills with excellent written and verbal communication

Ability to exercise judgement

Ability to organise, prioritise and manage workflow

The ability to work well in a team environment

Basic system navigation and Microsoft application skills

Good keyboard skills

Regulatory awareness

Preferable experience of an advised sales process

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.