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Job Summary
Zurich is one of the world’s leading insurance groups, and one of the few to operate on a global basis. Our mission is to help our customers understand and protect themselves from risk. With around 55,000 employees serving customers in more than 210 countries and territories, we aspire to become the best global insurer as measured by our shareholders, customers and employees. We help individuals, small and medium sized companies and global corporations around the world understand and protect themselves from risk by offering a wide range of insurance products, solutions and advisory services.
We are looking for a Quality Assurance Specialist to join our team and play a key role in our Middle East Team. Reporting to the Head of Operations, this individual will contribute to the development and management of quality assurance and governance processes in order to ensure that the underwriting and claims functions operates in accordance with established rules and frameworks.
This role will be based in Gate Village 5, DIFC, Dubai UAE.
Job Accountabilities
As Quality Assurance Specialist, your role will involve:
- Provision of effective relationship management between local and central operations, risk-based assessment; identification and monitoring and continual improvement activity
- With local knowledge and expertise, provides effective liaison between Market Facing and Technical Underwriting and Claims (e.g. assisting referral dialogue), where appropriate.
- Participate in reviews, where appropriate.
- Support elements of the Technical Underwriting Review and Technical Claims Governance Review processes.
- Assists in the development and maintenance of underwriting and claims procedures manuals.
- Contributes to the on-going development, implementation and maintenance of governance tools and quality control peer review processes (including The Zurich Way, Technical Underwriting Review, Technical Claims Governance Review), where appropriate.
- Handles a range of analysis and advice to support the development of effective local and central governance processes and practices.
- Contributes to the development of business effectiveness through monitoring of activity and making recommendations for change/remedial action (e.g., correct use of tools, and delegation).
- Supports analysis activity with respect to quality outcomes.
- Ensures business compliance with regulatory compliance (including Zurich Risk Policy and Multinational Insurance Proposition).
- Facilitates and supports technical development of underwriters and claims handlers through competence assessment processes and underwriting and claims review activities.
- Provides guidance to lower – level associates and proactively supports the development of self and others.
- May participate in Integrated Assurance Activities and actions, as appropriate, e.g. to identify key risks, identify requirements for future programs.
- Technical Underwriting Reviews, Technical Claims Governance Reviews, local review and quality assurance activities are completed within agreed parameters (time, quality, costs).
- Data quality is maintained to agreed standards.
- Accurate and timely reports on agreed business activity are provided.
Job Qualifications
To be successful in this role, you will need:
- Bachelors Degree in related field or equivalent
- 5 or more years of experience in Underwriting, preferably in the Reinsurance field
- Knowledge of underwriting philosophy and techniques, risk selection, rating, and pricing concepts and how these relate to profitability
- Other Professional qualifications such as CII
- Strong analytical, reporting, and problem solving skills
- Exposure to Insurance Legal and Regulatory environment
- Well-versed in Insurance Finance and Actuarial concepts
- Excellent stakeholder management
- Strong verbal and written communication skills
- Experience operating in a global environment
Why Zurich
At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?
We are an equal opportunity employer who knows that each employee is unique – that’s what makes our team so great!
Join us as we constantly explore new ways to protect our customers and the planet.
- Location(s): AE – Dubai
- Remote working: No
- Schedule: Full Time
- Recruiter name: Leigh Jeremy Jaye Santander
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