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Telephone Operator
Job Location : UAE
Essential Duties & Tasks:
• Receive each Guest call in a professional and friendly manner
• Ensure Guests are greeted by name upon calling as per the Rotana Standard
• Maintain an up to date knowledge of the Hotel and local services
• Maintain an awareness of Guest profile through the Opera Guest profile system
• Complete management’s long distance call vouchers and record them on the traffic sheet
• Maintain the Guest wake up call sheet and deliver calls accordingly on time and to the established standard
• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
• Take messages for Guests and Management as per the required standard
• Operate in a safe and environmentally friendly way to protect guests’ and colleagues’ health and safety, as well as protect and conserve the environment
• Comply with the hotel environmental, health and safety policies and procedures
