WSO2 Middle East FZ-LLC Looking for Senior Lead Solutions Engineer at Dubai Full Time

About WSO2

Founded in 2005, WSO2 enables the composable enterprise. Our open-source, API-first and decentralized approach helps developers and architects to be more productive and rapidly compose digital products to meet demand. Customers choose us for our broad, integrated platform, approach to open source, and digital transformation methodology. The company’s hybrid platform for developing, reusing, running, and managing integrations prevents lock-in through open-source software that runs on-premises or in the cloud. WSO2 has over 800 employees worldwide with offices in Australia, Brazil, Germany, India, Sri Lanka, the UAE, the UK, and the US. Today, hundreds of leading brands across the globe and thousands of projects execute more than 18 trillion transactions annually using WSO2’s technologies.

WSO2 recently secured $90 million in growth capital from Goldman Sachs Asset Management. The flexible capital solution will be used to accelerate WSO2’s worldwide business expansion, drive the growth of the company’s global partner network, and support the rollout of its next-generation, cloud-native solutions for securely delivering APIs, applications, and digital services. Visit wso2.com to learn more.

Role Overview:

In the Solutions Architecture (SA) Team, our engineers and Architects are the most capable, curious, and adventurous. As individuals working as part of one team, we feature some of the best minds in the industry. They have gained individual as well as collective recognition, as those who deliver industry-leading open-source technology. As a member of the Solutions Architecture team, the selected candidate will provide prospects and customers with the technical information, guidance, and assurance they need to use WSO2 products.

Responsibilities and Duties:

• Ability to design custom demos with an understanding of the customer’s business, potential uses of our technology mapping with their business, and technical requirements for IAM and integration middleware. Demonstrate the ability to map out product features to technical requirements and demoable features.
• Present demonstrations to the customers showing your capability to communicate and clearly explain the technical and business benefits of the products and POC that meet customer expectations.
• Demonstrate the ability and knowledge to create solution designs and implementations relevant to your level and expertise and to a quality that meets customer expectations.
• Demonstrate the ability and knowledge to create large and complex solution designs and implementations relevant to your level and expertise and to a good quality that meets customer expectations.
• Develop a subject matter expertise on specific technical subjects (WSO2 products/ architecture/Industry verticals/competitor products etc.) relevant to your level. Learn, apply, demonstrate, and write about these subjects to improve yourself as part of personal brand building. Advise customers on the correct use of technology and help WSO2 and products. It is advisable to align yourself on technical subject matters that align with the company vision, direction, and market we are operating in. Share your knowledge and expertise with the team and the wider WSO2 team where appropriate.
• Provide feedback to teams on how customers use certain features or technologies and whether it aligns with how we’re designing, implementing, and integrating with other components and services. Provide feedback about how architects expect certain features based on industry standards, productive ways developers approach features, and efficient ways DevOps can automate products in production deployments. Raise issues and follow up on product issues and features that are critical to customer success.
• Be up-to-date on information regarding technology usage, evolution, and future predictions taking place in the respective domains we operate in relevant to your role. Also, be up-to-date on information regarding technology usage, evolution, and future predictions of specific subject matters you focus on.
• Demonstrate the capability to act as a technical lead in project deliveries and work closely with the delivery manager/PM. Take technical ownership, manage, and clearly communicate expectations to all parties during customer engagements. This applies to customer-facing interactions, management of internal communications with the product team, service delivery personnel, and within the team.
• Demonstrate the capability to apply WSO2 product features to customer/business use cases to deliver appropriate solutions that meet their technical and business requirements.
• Participate in QSPs as a consultant. Learn and help the QSP lead, and the customer, and ensure QSP success. Contribute to slides, docs, code, PoCs, and demos that may be required.
• Take a leading role and drive the QSP. Lead before the QSP begins by contributing to the schedule, pre-QSP discussion with the customer, conducting presentations, driving technical discussions, and ensuring QSP success. Follow up with post QSP items with customers and account managers.
• Conduct technical workshops for customers, partners, and public users relevant to your level. Should be able to design workshop content for multiple audiences with different backgrounds including CXOs, enterprise/solution architects, developers, and DevOps. Make content (slides, demo scenarios, and demos) relevant to customers’ business problems and use cases.
• Work with wider WSO2 teams to come up with workshop topics and create workshop material relevant to your level.
• Take primary (or secondary) responsibilities of a technical owner. Drive pre-sales discussions, conduct technical calls/discussions and demos, and convert a prospect into a paying customer. Lead all post-sales expansions, architectural discussions, and architecture/deployment reviews of customers. Participate in account planning activities with AMs. Design and conduct private workshops, webinars, and lunch-and-learn sessions for customers as necessary. Follow up on post-sales activities. Build up trust with customers and become their trusted advisor. Demonstrate the ability to handle multiple accounts and prospects with size and complexity relevant to your role and expertise.
• Drive business and technical discussions on strategic accounts and opportunities. Conduct presentations, and calls with a range of stakeholders including CXOs, senior architects, and senior managers/developers.
• Evaluate the technical feasibility of RFPs. Help to fill RFPs on technical/business capabilities of the platform.
• Take a lead role in gathering technical information, preparing for technical demos, working with AMs to scope out if it’s a complex demo scenario, helping get resources from product teams, and leading/driving the RFP demo/presentations with the customer.
• Work with AMs to create an account plan and execute it. Design technical presentations, product feature/roadmap updates, expansion opportunities and work toward constantly engaging the customer. Work with the customer and internal product teams to solve customer pain points.
• Take a lead role in handling customer escalations. Work with support teams to solve critical production issues, create Root Cause Analysis reports, etc. Follow through and ensure issues are solved and customers are satisfied.
• Mentor new team members and ensure they are clear on the requirements of their roles. Support and assist their progress in the company.
• Demonstrate the capability to take on an HR lead role and manage members of the team.
• Write articles/blogs/content relevant to your level and your target audience. Consistently publish quality content that positions you as an expert and also drives traffic to WSO2. Focus on enterprise architecture, business architecture content targeting CXOs, and enterprise architects. Propose newer concepts and patterns.
• Work with the Marketing team and deliver webinars/public workshops relevant to your level and target audience. Design and own the session and ensure it is market appropriate.
• Demonstrate the knowledge and capability relevant to your level to support marketing activities and deliver content at key WSO2 events.
• Bring in experience and improve SA team processes, individuals via knowledge sharing, and work aligning that experience to improve the overall vision of the company. Discuss and find ways of introducing and executing systems and processes to adapt to WSO2 culture.
• Thrive in becoming an SME in a particular area. Use past experiences to improve WSO2 and contribute to the overall vision of the company. If not, work on becoming a domain/subject matter/industry vertical expert.
• You should be able to manage and guide your team members, allowing them to become the best version of themselves. Understanding how individuals work and creating a suitable environment so team members can grow over time and contribute to the company vision. Discuss and advise on issues, provide clarity on the overall vision, communicate expectations, and create a growth plan for individuals.
• Demonstrate team leadership and help manage and organize the team. Organize team meetings/sessions as required to address issues, share knowledge, and involve wider WSO2 teams where required. Actively contribute to the running of team functions and processes and wider WSO2 team interactions.