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Job Description
About WSO2
Founded in 2005, WSO2 enables the composable enterprise. Our open-source, API-first and decentralized approach helps developers and architects to be more productive and rapidly compose digital products to meet demand. Customers choose us for our broad, integrated platform, approach to open source, and digital transformation methodology. The company’s hybrid platform for developing, reusing, running, and managing integrations prevents lock-in through open-source software that runs on-premises or in the cloud. WSO2 has over 800 employees worldwide with offices in Australia, Brazil, Germany, India, Sri Lanka, the UAE, the UK, and the US. Today, hundreds of leading brands across the globe and thousands of projects execute more than 18 trillion transactions annually using WSO2’s technologies.
WSO2 recently secured $90 million in growth capital from Goldman Sachs Asset Management. The flexible capital solution will be used to accelerate WSO2’s worldwide business expansion, drive growth of the company’s global partner network, and support rollout of its next-generation, cloud-native solutions for securely delivering APIs, applications, and digital services. Visit wso2.com to learn more.
Role Overview:
As a Customer Success Manager, you will build a close, long-term client relationship and act proactively for efficient and effective delivery of WSO2 IAM solutions for our customers in the MEA region, enabling them to use our technology for business success.
Responsibilities:
- Supervise the overall technical support and post-sales management of customers to ensure WSO2 products are functioning optimally to enable IT operations.
- Manage incidents reported by customers and provide solutions and/or workarounds through on-site/remote services, technical calls, and support queries by working together with the Customer Success team.
- Building, maintaining close long-term client relationships and proactively assessing customer’s deployment, solutions, and recommendations, and guiding them for customer’s technological needs with collaboration along with the Solutions Architecture and Sales teams.
- Provide architectural and development leadership for the technological needs of customers via quarterly workshops, best practices reviews, ongoing training, and product roadmap updates.
- Guide customers to deploy and maintain WSO2 products in their environments.
- Build and establish long-term, collaborative, IT, and business relationships with multiple customer contacts, and help identify potential or future projects suited for WSO2 products.
Skills
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or related field and 5+ years solution delivery, practice management, customer-facing consulting, or portfolio management experience.
- Excellent knowledge and experience in Identity and Access Management (IAM).
- Strong analytical and troubleshooting skills.
- Ability to understand and troubleshoot Java.
- Experience in or knowledge of API Management, Data Integration, Web Services, RESTful services, containerized deployments, and CI/CD technologies are an added advantage.
- An effective communicator with a friendly personality that enjoys building a network of IT and business relationships.
In addition to a competitive compensation package, WSO2 offers:
- A work culture and environment where we value both hard work AND flexibility.
- A sensible vacation/leave plan that fits your needs.
- Health insurance for you and your family.
Job Details
- Job Location
- Dubai, United Arab Emirates
- Company Industry
- IT Services
- Company Type
- Employer (Private Sector)
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 2
