WHR Solution Hiring for IT Support Agent Job at Dubai Full Time

• Communicate status, risks and opportunities to IT/ AV Manager.
• Ensure that hotel data is secured and in line with stated standards and best practices
• Ensure logical access Control is in line with stated standards and best practices
• Ensure guest support management logged and recorded for quality assurance.
• Consistently promotes the brand in the local site and encourage the use of the brand by IT suppliers
• Provide consultancy to better expedite access and the better use of information in the property
• Ensure satisfaction on all guests IT queries to defined standards
• Ensure that standards are communicated and maintained in the property
• Ensure the communication between the department team members are clear and technically understood.
• Motivate and inspire team members to perform
• Continues to be productive in changing circumstances
• Develops positive working relationships at all levels
• Effectively delegates
• Presents powerful arguments which persuade others
• Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs
• Ensuring measurable quality objectives are established and actively participate in the review of these objectives
• Ensuring the availability of resources
• Ensure customer requirements are determined and met
• Actively promote an awareness of customer requirements throughout the organization
• Ensure that responsibilities and authorities are defined and communicated within the organization
• Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives
• Maintain appropriate records of education, training, skills and experience

Operational

• Maintain and update the required standards
• Promotes access and better utilization of Information technology within the hotel
• Ensure the accountability and ownership of all data in the hotel
• Where needed provides support to other hotels within the group
• Plans and organizes workload of the IT team
• Solves problems and makes decisions
• Under takes all job tasks competently

QUALIFICATIONS
:

• Diploma/ Trainings in IT

EXPERIENCE
:

• 2 years of similar experience with IT positions;
• UAE experience will be an added value;