WHR Solution Hiring for Guest Experience Manager Job at Dubai Full Time

The Guest Experience Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy. As a part of the Front Office team, the Guest Experience Manager is responsible for assisting the Front Office management team.

Essential Functions

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Requirements:

• At least 4-5 years of progressive experience in hospitality or a related field; at least 3 years Front Office experience
• Hospitality Degree preferred.
• Fluency in English and Arabic or Russian language is a must
• Ability to develop and deliver effective training to the Guest Relations staff.
• Comprehensive knowledge of top accounts for the hotel, GCC markets and trends.
• Experience with personal computers and various property specific applications, such as OPERA, Word, Excel, Outlook, Internet and guest response systems preferred.