Whizz HR Hiring for Sales Executive at Sharjah Emirate Full Time

JOB DESCRIPTION – INSIDE SERVICE EXECUTIVE

The duties of this position are set out as below.

Service:

1. Ownership of the process of Inside Service.
2. Supporting the field Service with all the back-office service work.
3. Preparing proposal of engineering projects/services (estimated engineering hours, and all
4. applicable project costs, etc.).
5. Ensures that engineering activities comply with required safety regulations and contractual
6. requirements.
7. Maintaining and tracking progress of all Annual Maintenance Contracts
8. Maintaining the data of Service Issue Tracker on SharePoint
9. Identifying technical requirements of parts needed for machine, from machine
10. manuals/drawing/lay-out and manufacturer’s technical information.
11. Assign or schedule tasks to and coordinates work with all levels in service – Engineers and
12. Managers; for new machine projects installation, commissioning and troubleshooting services.
13. Ensuring that all requirements (drawings, lay-outs, foundations, etc.) for machine installation
14. and commissioning are communicated to Service Engineers and customers.
15. Handling the full process of machine parts received from customers for diagnosis and repairs.
16. Responsible for service management to customers, keep communicating and cooperating with
17. headquarters for service strategy setup and solutions.
18. Managing Call Escalations – identify and track any issues with an account, according to call
19. escalation procedure, to reach resolution.

13. Informing the Accounts on invoicing for services after job/project completion

Spareparts:

1. Preparation of Quotes for machine Spareparts in cloud-based software – Zoho. No commercial negotiations to be handled.
2. Collaborating with Application/sales and service team for upselling of machine parts.
3. Review customers Purchase Orders against quotation provided and associated clarifications,
4. address any anomalies, request customer PO amendments where required.
5. Process orders into business system, ensuring all relevant information is included and to

communicate order requirements to relevant suppliers and colleagues across the business.

1. Issuance of Purchase orders and tracking them With KBL /KBW and maintain data on
2. SharePoint.
3. Collaborates with the Supply Chain function to ensure that technical requirements for
4. equipment are communicated and ordering movement of parts.

Write to us with your resume at [Click to show email]

Warm regards,

Whizz HR

www.whizzhr.com