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Job Title: Service Supervisor
Division: Weir Minerals
Location: Dubai
Onsite
Purpose of Role: The successful candidate will be responsible for field service operations, developing, servicing and supporting customers throughout the weir product rage, building and leading a service team, growing service revenue with in the Middle East region.
Why choose Weir:
Be part of a global organisation dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
- Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Adhere to all Safety Health Environment (SHE) and housekeeping requirements at the branch and customer sites at all times. Adhere to Duty of Care Policy at all times. Keep contract packs up to date.
- Manage all equipment installation, commissioning, problem solving and servicing with in the region, maintaining a high level on service and repair works.
- Develop and maintain a good customer relationships, protecting spares business against piracy and competitors ensuring a revenue growth.
- Accumulate spares consumption and pump performance history, offering new and value added solutions to customer, in compiling a field service report to be submitted to customer and service Manager
- Develop, lead and train a field service team within the region.
- Achieving target revenue set by management, forecasting and managing hours recovery and cost.
Job Knowledge/Education and Qualifications:
- Qualified Millwright, Fitter and Tuner or Fitter with five years’ experience with in the engineering manufacturing environment
- Valid drivers license
- Supervisory Skills
- Technical knowledge/experience will be advantageous
- Attention to detail
- Planning and organizing skills
- Ability to read technical drawing
- Good verbal and written communication
- Computer literacy
- Customer Oriented and ability to work under pressure
- Proficiency in the use of hand tools
- Must be able to write routine reports and correspondence
- Must be able to apply concepts of basic algebra and geometry , calculate figures and amount such as discounts, interest, commissions, proportions, percentages, area, circumference and volumes
- Must be able to solve practical problems and deal with a variety on concrete variable in situations where only limited standardization exist.
Weir Minerals is a leading solutions supplier providing smart, efficient and sustainable original equipment and aftermarket services to the global mining and construction aggregates industry. We work in partnership with our customers to solve their challenges and deliver end-to-end solutions for all minerals processing, dewatering, slurry transportation, crushing and grinding, and sustainable waste management activities.
For additional information about what it is like to work at Weir, please visit our
Career Page
and
LinkedIn Life Page
.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, gender, sex, pregnancy, marital status, family responsibility, ethnic or social origin, colour, sexual orientation, age, disability, religion, HIV status, conscience, belief, political opinion, culture, language, birth or on any other arbitrary ground.
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