Wallenius Wilhelmsen Hiring for Sales Support Officer – Middle East and Africa Job at Dubai


  • Full Time
  • Dubai

Wallenius Wilhelmsen

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Overview:


Purpose of the role
  • Interact with all customers, accept and handle all their booking requirements and freight rate requests.
  • Develop business generation and retention supporting overall WWS/EUKOR profitability and that of the operating companies.
  • Targeted and focused follow-up on quotations to secure business at the best possible rate.
  • Ensure follow up on Customer Satisfaction within set framework.
  • To provide general office administration support to office.

Key Interfaces/stakeholders
  • The role reports to Senior Sales Manager – ME & Africa.
  • The role will interact with Sales teams, Pricing, Legal, Trade, Documentation and Operations
  • Corporate functions – HR and Finance, local and regional.

Job Description:


Main Responsibilities
  • Drive sales growth in the most cost-efficient way.
  • Continue high value relationships with current customer base.
  • Follow up with sales targets/quotes to ensure new profitable business.
  • Manage cargo inquiry & provide service idea for Middle East & Africa region.
  • Arrange bookings for all commodities/customers within our booking systems.
  • Collaborate with major agencies to provide GQS guidance as super-user.
  • T/S connection management for cross trade shipment with local T/S office
  • Close collaboration with export areas on reverse sales/Import Business
  • Support of the documentation process and activities when required by local customers (e.g. collection of original bills.)
  • Coordinating for shipping documentation problem-solving between customer & agencies
  • Comply with the export/import process as well as legal policy and regulations
  • Sanction screening coordination with customer & legal team
  • Weekly Freight collection management with agencies
  • Monthly agency booking commission checking based on internal Data
  • Monthly market reporting in collaboration with local agencies
  • Arrange Monthly business result reporting
  • Distribution of Middle East & Africa vessel schedules to customer
  • Distribution of port regulation update & circulars to concerned teams
  • Dialogue with Trade for overall space situations and potential challenges, finding solutions for Customers.
  • Collaborate with Dubai PTS team for cargo handling review & pricing team for pricing review
  • Ensure and follow up on Customer Satisfaction within the set framework.
  • Overall sales support for Business in Middle East & Africa region
  • Act as Office Administrator, taking care of all administration and support required.
  • Provide finance administration support for the whole office as required.

Job Requirements:


Accountabilities
  • Customer Satisfaction
  • Delivering on performance KPIs – WWS/EUKOR internal KPI’s as well as those KPI’s contractually agreed with customers in the area of responsibility.
  • Business retention and acquisition
  • Compliance with respect to WWS/EUKOR process, policies, procedures and instructions
  • Legal compliance within the Sales Support and Customer Care activities
  • Cost efficiency within the Sales Support and Customer Care activities
  • General office administration

Knowledge & Skills
  • Relevant shipping, transportation or logistics industry experience of 2 years
  • Excellent communication skills and good negotiation skills
  • Problem solving and analysis
  • Analytical and numeracy skills: ability to interpret figures correctly
  • Excellent verbal and written communication skills.
  • Computer literacy: profound MS Office knowledge and quick learner of business applications.
  • Experience of office administration and/or finance.

Essential competencies
  • Ability to work in a team and collaborate effectively with team members locally and across the region.
  • A sense of urgency and display flexibility to meet changing priorities and business needs
  • Demonstrated ability to collaborate in a Sales Support organization.
  • Results and growth driven.
  • Flexible, adaptable and collaborative- ability to foster an agile working environment.
  • Good ability to identify opportunities, based on customer’s need and requirements
  • Must be able to work effectively in a fast-paced environment
  • Strong customer focus/Customer Care mindset
  • Strategic and open-minded thinking
  • Ability to understand, accept and enjoy cultural differences
  • Be supportive and live the WW Values: Courage, Trust, Imagination, Candor, Speed

Pay Type : Salary

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