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About the role
Clinical training: Provide customer the on-site support and clinical training within a scope of “going live” clinical training process and perform training classes in the training centre.
Sales support: This would involve assisting the Sales Managers by presenting the product to prospective customers.
Customer Support: This would involve providing onsite, telephone and remote support for our customers, for Vision RT’s range of products.
Vision RT is a fast-growing MedTech company revolutionizing radiation therapy. We are the inventors of Surface Guided Radiation Therapy (SGRT), a technology that uses 3D cameras to make radiation therapy safer, more accurate and more comfortable for patients. Our systems are used in all 15 of US News & World Reports’ top 15 “Best Hospitals for Cancer.”
With around 300 employees globally, and offices in the UK, Poland & US, we operate autonomously as part of the Danish company Demant A/S, one of the largest healthcare companies in the world.
About the role
We have a fantastic opportunity for a Clinical Application Specialist to provide sales support, customer support, clinical training and testing on all of Vision RT product range in a wider Radio-Oncology environment:
Clinical training: Provide customer the on-site support and clinical training within a scope of “going live” clinical training process and perform training classes in the training centre.
Clinical testing: Assisting with testing new releases in a clinical environment in as many clinical scenarios as possible.
Sales support: This would involve assisting the Sales Managers by presenting the product to prospective customers.
Customer Support: This would involve providing onsite, telephone and remote support for our customers, for Vision RT’s range of products.
Key Responsibilities will include
- Work closely with existing customers to provide expert support and assistance in clinical utilisation of Vision RT’s products.
- Close liaison with key customer sites to develop clinical protocols and to support the clinical adoption and development of new applications.
- Liaise with Research & Development to provide product feedback and recommendations for future improvements.
- Attend exhibitions and provide product demonstrations.
- Assist sales with product demonstrations at customer sites.
- Provide clinical applications training to customers either in-house, On site or remotely.
- Coordinate or lead customer and/or employee training classes. May also conduct group presentations at seminars, training programs, and trade shows.
- Assist in creating support training information in the form of workflows, user guides, e-learning courses.
- Provide phone support to customers and colleagues on the clinical operation of the Vision RT systems.
- Assist in Generating Customer Information bulletins (CIB), and in the tracking and delivery of those bulletins.
- Provide testing and feedback analysis to development staff on the new functionality of software.
- Support distributors and other commercial partners in EMEIA on special occasions.
- Provide backup support in other regions as and when required.
- Travel (75-80% of role) and international travel will be necessary for the needs of the business
Essential skills & experience
- Medical Physicist certification
- 3 or more years of clinical experience in radiotherapy
- Commercial experience a plus
- Fluent in French and English
Desirable Skills & Experience
- Training, coaching, teaching, or lecturing.
- Product Marketing
- Client /Customer presentations
Vision RT is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment and development without regard to race, colour, religion, sexual orientation, gender, national origin, disability, or protected veteran status.
