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Job Description
- set objectives and targets for beverage unit/bar
- determine staff needs and recruit staff
- performance manage staff
- assess development needs and train and coach staff
- delegate duties and tasks to staff to meet objectives and maximize resources
- set and monitor quality and service standards for staff
- communicate company policy, standards and procedures to staff
- direct and manage staff members to meet standards and objectives
- ensure staff operate within company policies
- organize and adjust staff rotas and schedules in accordance with available resources and labor regulations
- oversee the preparation and presentation of beverages to meet set standards
- resolve customer complaints promptly
- monitor cleanliness and hygiene of bar area
- promote and practice compliance with fire, health, safety and hygiene standards and regulations
- oversee accurate cash-up procedures and ensure necessary paperwork is complete
- ensure adherence to cash management procedures
- ensure adherence to stock control procedures
- monitor and order supplies
- liaise with suppliers and sales representatives
- confirm that procurement of supplies is on the best possible terms
- make certain all deliveries are checked in correctly and documentation is correct
- check stock is correctly rotated and stored to reduce wastage
- oversee the bar display to maximize functionality and attractiveness
- set, monitor and control budget for the beverage unit/bar
- plan and implement cost control measures
- plan and implement systems to maximize sales and revenue
- organize promotional activities
- generate and present financial reports
- implement improvements for products and service
- maintain regular communication with staff and management through meetings and discussions
- stay current with relevant legislation regarding service of alcohol, sale of tobacco and licensing
