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VIP Platinum Concierge Dubai is a premium lifestyle management and concierge service catering to discerning clients seeking exclusive experiences and personalized assistance.We are looking for someone who is outgoing, friendly, and has a strong understanding of the Middle Eastern travel industry with experience in airline ticketing systems. You should also be organized, detail-oriented, and have excellent communication skills. If you are a team player who is passionate about providing excellent customer service, we encourage you to apply.Essential Duties and Responsibilities:• Develop and assemble information packages and promote travel services.• Book and confirm travel arrangements for clients, including airline tickets, hotel reservations, car rentals, and tour packages.• Manage client contact data and follow up on payments.• Process payments and issue invoices for travel services Ensure the availability of sales-related equipment and materials.• Respond to customer complaints and provide after-sales support.• Collaborate with airlines, hotels, car rental agencies, and tour operators to negotiate rates and secure bookings. Track the performance of the sales team and drive business.• Follow up with guests to determine satisfaction and make improvements.• Prepare sales-related documents throughout the sales process. Enter, retrieve, reconcile, and verify information in sales software.• Serve as the point of contact for clients and communicate with them in a timely and efficient manner. Keep clients up to date on travel information..• Plan and sell transportation, accommodation, insurance, and other travel services.Skills and Qualifications:• 5 years of experience in the travel industry, with experience in sales and customer service.• Understanding of Middle Eastern travel industry and regulations.• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).• Proficiency in Google sheets.• Ability to speak and understand English fluently• Fluent Arabic Speaker prioritised.
