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VictorVictor is disrupting the private jet charter sector – providing a global on-demand marketplace that makes aircraft charter more transparent, easier, and greener than ever before. Our mission is to provide a better way to fly by focusing on customer service and putting our customers in control. Innovation is at the heart of everything we do. A key point of difference with Victor lies with the attention to detail afforded by the specialisations within the aircraft charter broking experience, Sales, Sourcing and Flight Management. Sales secure the customer, signed contract & payment, Sourcing identify suitable aircraft and manage the operator relations, with Flight Management taking over the confirmed booking through to post flight feedback.Background Victor’s Executive Jet Charter Department was established in 2011 and has enjoyed impressive growth since its inception. At Victor, our goal is to become the number one on-demand jet charter broker in the industry and as a result, our team is hardworking and results-driven. However, we also understand the importance of reinvestment in our people and strive to maintain a culture that is welcoming, fun, and enjoyable to belong to. Victor MENAVictor was acquired in November 2023 by an investor from Abu Dhabi and is now actively seeking the best talent to launch this exciting new HQ for the MENA region. This is a unique opportunity to join one of most exciting and disruptive on demand charter brokerages as it embarks on the next chapter of its evolution. We are looking for keen, self-motivated individuals with a passion for success and an appreciation for a positive, forward-thinking culture to join our team. Our ideal candidate will be proactive in their work and self-development, eager to learn through training and from those around them, and have a polite, positive, and professional attitude.ResponsibilitiesAttend business development meetings along with other senior leadership. Manage a growing team of account directors and proactively delegate tasks. Ensure the new MENA team are well resourced. Act as an ambassador for Victor in the region.Mentor, train and coach direct reports to an excellent standard. Set and agree a suitable reporting framework to meet company objectives.Share knowledge on best practice and ideas. To be engaged and contribute to Victor’s company culture.Troubleshoot time critical customer issues. RequirementsBased in the Abu Dhabi region.Natural interpersonal skills. Minimum 7+ years charter and VIP experience in the region. Minimum 5+ years management experience. To build and maintain relationships with MENA based operators and FBO’S. Strategic thinking and problem-solving skills.Proven experience with providing excellent customer service to VIP client groups (Government and Royal family).Adaptable mindset and being open to change. An ability to work in a fast-paced environment and operate efficiently in time-sensitive and occasionally stressful situations.A confident verbal communicator with a polite and professional phone manner. Excellent written/verbal communication skills in both English and Arabic.Competent IT skills.Availability to work weekends when required (a day in lieu will be provided for every weekend day worked). BenefitsBest In-Class Salary Structure Our remuneration structure is meritocratic, so you will be rewarded for exceptional performance. Personal Development REPLAE – Victor’s in-house self-development tool will provide you with a snapshot of your monthly performance throughout the year, showing you which areas of your process you need to improve in order to achieve future targets and level up. You may also choose to collaborate across different areas of the business, such as marketing, product, and finance to expand your skill set. Victor+ Victor+ is an internal body set up by existing Victor staff to offer our employees educational tools and support for a wide variety of challenging topics such as mental health, and financial well-being, and to encourage people to generally take more care of their work-life balance. Medical and Insurance CoverThe employer shall provide the employee, spouse and up to 3 children (sponsored by the employee) with medical benefits under the Company’s Group Medical Insurance scheme, which may be amended from time to time Social DevelopmentVictor hosts socials to bring the team together and support healthy, professional relationships. You can also take part in team and individual challenges to support charities and local communities, alongside staff wellness activities.
