Log In
Sign Up
Purpose of Role:To manage the Visa Application Unit with overall responsibility of the unit’s efficiency & productivity whilst ensuring compliance to all processes as per Service Level Agreements.Duties & Responsibilities:Undertake overall responsibility of the business unitDirect responsibility for the Unit’s profitability and achieve targets (EBIT) set by the Zone/RegionDevelop and maintain business relationships with all Consulate officialsEnsure compliance to all existing processes and meet the defined Service Level Agreement’sEnsures that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.Manage unit and staff efficiency & productivityEnsures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective TrackerResponsible for implementation of process enhancements to improve quality & efficiency of the UnitFacilitates & encourages team to share “Spark Ideas” and encourages sharing of Best Practices.Lead new process roll outs in the respective Visa Application Centre(s)Control & maintain Unit’s expense budgets and allocated resourcesEnsure conduct of Product & Process Training to all staff on a regular basis through coaching and developmentEnsure that all staff attend trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.Manage Security (Physical & Data) at the Application Centre and to ensure effective controls are in place to pre-empt any physical / data security breach incidentsAdherence to Corporate Security Policy.Ensure on-going Value-Added services are enhanced & maintained thereby achieving the monthly/annual targetsEnsure updating of Productivity & VAS Conversion Grid – to track performance on a weekly/monthly/basis – data available for H1 & H2 appraisal.Work closely with the Value-Added Services team in order to create new channels of RevenueMentor the team on a regular basis, thereby ensuring a successor is created for the positionAct as a counsellor at various occasions between Deputy Manager & the officersLiaison with support functions (Administration, HR, Finance etc.)Manpower forecasting specially to meet peak season hiring requirementsVAC manager should also foresee the health and safety of the employees in terms of seasonal work pressure and overtime.Ensure judicious use of natural resourcesAdhere to the environment health and safety policy/objectives and guidelines of the organizationQualifications:Education-Minimum: Graduate or global equivalentExperience-5 – 9 years of experience preferably in Travel and Tourism or Service industryLocation- Dubai (1position) + Abu Dhabi (1 position)Knowledge & Skills:Strong proficiency in Japanese language is requiredExperience in handling teams and managing processesProficiency in MS office & good typing speedAdaptability and presence of mind to handle customer queries and complaintsAbility to Innovate and enhance procedures and methods to increase productivity & cost effectivenessGood team player
