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Job Description
The Service Desk Engineer is responsible for onsite service and support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software.
Skills
Essential Duties & Responsibilities:
· IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
· Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
· Implement and support disaster recovery solutions
· Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
· Remote access solution implementation and support: VPN, Terminal Services, and Citrix
· System documentation maintenance and review in ConnectWise
· Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
· Desktop/laptop deployments
· Improve customer service, perception, and satisfaction
· Perform related duties as assigned by supervisor
· Maintain compliance with all company policies and procedures
Job Details
- Job Location
- Dubai, United Arab Emirates
- Company Industry
- Software Development
- Company Type
- Recruitment Agency
- Employment Type
- Full Time Employee
- Monthly Salary Range
- Unspecified
- Number of Vacancies
- 25
Preferred Candidate
- Residence Location
- Morocco
- Nationality
- Morocco
