Vertiv Co Hiring for Field Service Engineer – AC Power Job at Dubai Full Time

At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a lower cost when search and social media increased demand for storage and computing. Our portfolio spans power, thermal and infrastructure management products, software and solutions, and is complemented by a network of nearly 250 service centers worldwide.

We are now looking for a Field Service Engineer – AC Power to join our team in Manama, Bahrain. This is a position created mainly to enable fulfillment of service contract for key account and major client in Bahrain and occasionally outside within EMEA region outside Bahrain.

• Provide routine maintenance services on UPSs and batteries to key customers and major clients in Bahrain and occasionally in the ME&L region.
• Respond to emergency calls and provide corrective maintenance services on site within 2 hours from customer emergency call.
• Provide technical field support to Vertiv customer user in other countries within ME&L on a case by case basis.
• Act as the local Vertiv escalation and focal point for emergency calls and critical support.
• Provide field technical support with drive and focus to resolve technical issues faced by customers.
• Identify, report and escalate service quality concerns, risks, incompliances, training needs, improvements, etc.
• Liaise with technical support team in the region and in factories regarding technical, warranty and quality issues.
• Accurately and timely document & report on all performed service activities PMs & CMs.
• Manage and control spare parts inventory and replenishment.
• Assist in installation and commissioning of new equipment.
• Promote company products, services and spare parts in the form of retrofits, monitoring solutions, charged interventions.
• Become Certified trained engineer and remain up to date in related technologies and products.
• Manage training needs of customers and organize courses accordingly in accordance with Vertiv Academy curriculums and policies.
• Participate in customer meetings / workshops / technical / service review meetings.
• Strictly comply with company safety rules & regulations.
• Wear appropriate PPE as per company guidelines and accordance with job duties.
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.
• Maintain individual inventory in accordance with company policy.
• Provide estimated time of arrival to the Customer Response Center where applicable.
• Provide necessary quotations to customers for parts, labor, batteries, etc. when needed.
• Maintain company property according to company policies.

• 5 or more years of experience as field technical engineer for uninterruptable power supplies.
• Proved experience in implementing/utilizing the basics of electrical engineering and power calculations.
• Ability to read and interpret electrical schematics and single line diagrams.
• Excellent communication skills.
• Leadership in managing difficult situations and work under pressure.
• Ability to marshal resources to achieve desired results.
• Desirable: Understandings of UPS and power systems, Understanding of Electronics & Work experience with global companies.

Languages:

• English language – excellent verbal and written communications skills
• Arabic language – is desirable, but not must.

If YOU are the person we are looking for, feel free to apply and let’s start drafting your future career in a healthy and growing environment!