Sales Associate – Vacheron Constantin

The Boutique Sales Associate is responsible for maintaining Customer Service as per the company standard, generating sales in and out of the boutique environment & assist aftersales clients, merchandising, cash register operations in adherence to all Company Policy/Store standards. This role will report operationally to the Boutique Manager.

KEY RESPONSIBILITIES

Sales & After Sales Customer Service:

• Promote the Vacheron Constantin brand by interacting with clients in the sale/aftersales Vacheron Constantin products within the boutique environment.
• Promote the Vacheron Constantin brand by effectively networking and generating business from outside of the boutique environment through client meetings, affinity partnerships, 3rd party relations.
• Assist co-workers in the sales/aftersales process and work as a Team under the supervision of the Boutique Manager.
• Master the Brand’s sales technique as per the training received in order to undertake direct sales with clients.
• Assist clients with Customer Service needs maintaining the brand’s high standards.
• Cultivate strong client relationship.
• Ensure that each and every client receives an outstanding customer service by providing a friendly environment with includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of the Customer Service.
• Maintain a high knowledge on all products of Vacheron Constantin as well as competition.
• Communicate special customers request to Boutique
• Manager and assist clients overseas or outside the Boutique when required.
• Ensuring sales transactions are processed in accordance with required internal procedures using the systems provided.
• Merchandising and maintaining a luxury environment:
• Actively participate in the visual merchandising of the Boutique, implementing required housekeeping, including cleaning products, displays counters…
• Display products as per guidelines.
• Merchandise animations and product launch as per the guidelines provided.

Product reception and Inventory:

• Reception shipments of new products, apply a quality control at the store level before selling, and price tag all items.
• Assist in monthly stock taking, of all items in boutique (sellable/non sellable)
• Actively participate in proactive boutique stock orders, and order projections via stock movement analysis.

Reporting:

• Monthly sales report to Boutique Manager.
• Weekly REACT actions to Boutique Manager/ Assistant Boutique Manager
• Maintain Aftersales reports and documentations.
• Monitoring of Cash & invoicing in accordance with company policies and procedures.

REQUIREMENTS:

• At least 2 years of previous experience in retail sales, preferably in high luxury industry (jewelry, watches).
• Basic computer skills (email, MS office).
• Languages: Arabic, French, Chinese or Russian is a plus.

Should you wish to apply, simply click the “Apply” button above. We look forward to hearing from you.