About UrbanPiper
UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our
offering restaurants can manage/automate their online presence be it on their own
websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods,
Deliveroo, Talabat, Hunger Station, Jahez, etc. in the simplest manner.
At present, we are processing nearly 3 million transactions every month and partnered with
12,000+ restaurants across India and the Middle-East. The most defining aspects of our work
are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of
technologies and process significantly large amounts of data on a daily basis.
We make use of a wide variety of technologies and process significantly large amounts of data
on a daily basis. UrbanPiper Account Management team is responsible for ensuring the success
of the customers.
This role is responsible for managing deliverables for key customer accounts live on UrbanPiper
platform to ensure the highest levels of customer satisfaction. The ideal candidate will be
skilled in building strong customer relationships, passionate about product technology, have
exceptional communication skills, and a passion for contributing to great customer experience.
You will:
on-boarding
their overall operational and business performance
operational challenges and drive measures for issue reduction
Marketing, Operations, etc.) as well as client partners (POS, aggregators) to address
operational and business requirements
and collaborate with internal and external teams with the aim to enhance client’s
experience with the products and services offered
streamline internal processes, contributing towards documentation and nurturing
knowledge sharing
We are looking for someone who has:
Relationship Management (SaaS experience preferred)
advocating for clients and delivering long term value
cross-functional teams to provide business and tech solutions
Nice to haves:
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