University of Wollongong in Dubai Hiring for Student Services Officer Job at Dubai Full Time

The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.

UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.

Position

The SEDO Services is responsible for the University’s administration and policy implementation related to undergraduate and postgraduate (coursework and research) students. The team ensures that students are administered according to the academic and administrative guidelines and that the administration of students complies with all policies and procedures of the University and works towards improving customer service for students and all key stakeholders.

The position of Registry Officer is a key customer service position for the University. Its role is to support the University by completing a range of student administrative tasks which can include student enrolment, scholarship administration, visa compliance matters and graduation checking. In all tasks this position requires the ability to comprehend and effectively communicate University policies, procedures and concepts to the variety of clients. In addition, each Registry officer must assist with student orientation and enrolment, records management and provide ’back-up’ for other Registry officers as required.

Education and Experience

Essential:

• Relevant tertiary qualification or an equivalent combination of relevant work experience and/or education/training
• Minimum 2 years’ experience in a University setting
• Experience in an administration environment processing a large volume of requests
• Knowledge and experience in using a variety of database systems and student information software packages.

Knowledge and Skills

Essential

• Provision of superior customer service and problem-solving skills.
• Excellent written and verbal communication skills.
• Demonstrated attention to detail that relates to the timely, accurate processing of student administration requests.
• Capable of working in a complex environment, with multiple stakeholders and the requirement to adhere to policies, procedures and rules.
• Knowledge of MS Office programs.
• Demonstrated teamwork skills and the ability to operate in an interdependent office environment