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About UOWD
The University of Wollongong in Dubai (UOWD) is one of the region’s oldest, most prestigious and forward-thinking tertiary institutions. Our curriculum and teaching practices reflect those of UOW Australia, which constantly ranks among the top 2% of universities worldwide, and are nationally and internationally recognized. Our continuous efforts in providing an education of world-class standards, are evident in our longstanding ranking in graduate employability and also the reason why our graduates are highly sought after by employers.
UOWD is truly a dynamic and diverse institution that offers a broad spectrum of programs in Business, Engineering, Information Sciences as well as Arts, Media and Humanities, aiming to develop graduates who are ethical, agile, technologically literate and ready for multicultural workplaces. Our programs are relevant and industry related with a strong focus on encouraging creative and critical thinking, problem-solving and the development of unique leadership skill sets.
Position Description
The Customer Service Agent – Finance will be responsible for initiating and responding to all student finance related communications ensuring a high level of customer service is maintained.
Key areas of responsibility include but are not limited to the following:
- Manage all incoming student related finance queries (email, WhatsApp, phone and in person) responding to all queries within the agreed SLA’s.
- Distribute all standard student finance related communications (email, WhatsApp and phone)
- Assist the Senior Credit Controller with chasing outstanding tuition fees (phone and email)
- Ensure high levels of customer service is maintained throughout all activities undertaken
- Assist the Accounts Receivables Team with data entry into the relevant financial systems
- Assist the Senior Credit Controller with any other Accounts Receivables tasks during peak times
Education and Experience
Essential:
- Bachelors Degree
- 3+ years working in a customer service role
Desirable
- Experience in the education sector in the UAE
- Finance experience
- Knowledge and experience in using Oracle
Knowledge and Skills
Essential
- A high level of written and spoken English (IELTS 6 or above)
- Strong IT knowledge and skills
- A strong effective communicator.
- A solid understanding of customer service best practices
Desirable
- Knowledge and experience in using Oracle.
