Log In
Sign Up
Job Summary: Looking for a Hotel Telephone Operator in Dubai, United Arab Emirates (UAE)
Job Key Details:
- Respond to incoming calls promptly and courteously, adhering to the hotel’s established standards and procedures
- Give accurate and detailed information about hotel services, amenities, rates as well as promotion
- Make sure all messages are communicated promptly and accurately
- Accurately record and deliver messages for guests and hotel staff in a timely manner
- Transfer calls to the appropriate departments or individuals, ensuring effective and efficient communication
- Respond to incoming calls
- Receive guest messages and deliver the same to the guest.
- Logs all wake-up call requests and performs wake-up call services
- Follow the hotel’s emergency procedures when handling urgent or critical situations
- Handle guest complaints or concerns in a professional and empathetic manner, resolving issues to the best of your ability or escalating them to the appropriate supervisor if necessary
- Operate the hotel’s telephone switchboard and related equipment, ensuring smooth functioning and troubleshooting any technical issues
- Conduct any related tasks as may be required
Job Qualifications and Experience
- The ideal candidate must be a graduate from a recognized institution
- Previous experience as a telephone operator or in a customer service role is required
- Excellent communication skills, both verbal and written with a polite and professional telephone etiquette
- Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations
- Must be familiar with telephone systems, switchboards and related equipment
- Should be able to multitask, prioritize tasks and work effectively under minimal supervision
- Should be flexible to work in shifts
- Must have good computer skills, including experience with basic office software and hotel management systems
Application Procedure:
All qualified candidates are encouraged to upload their recently updated CVs
