Ultimate HR Solutions Hiring for Home Finance Sales & Customer Service specialist (Only Native Arabic) Job at Dubai Full Time

Role: Home Finance Sales/Service Advisor for Governments

Location: Dubai

Role Purpose: Responsible to accomplish the acquisition targets month on month within the approved guidelines of the bank and deliver excellent customer service in accordance with agreed standards

Reports direct to: Head of Government and Partnership Development

Key Responsibilities:

These are the main responsibilities of this role:

• To source & facilitate home finance applications for the entire onboarding journey of the customer

• To ensure that individual targets are met month on month

• To identify business development opportunities to increase sales

• Attend to all after sales queries of the customer till customer has availed entire disbursement of funds for completing the construction.

• To be able to service customer requests throughout the journey of securing home finance and provide required support for the customers

• Responsible to close customer complaints and ensure the customer is satisfied with the service provided

• Ensure TAT is adhered to where possible exceed customer expectations

• To ensure the daily submissions are complete in both documentation and credit requirements

• Ensure adherence and compliance of all banks prescribed processes, standard operating procedures and central bank local requirements

• To ensure appropriate KYC & ID&V has been completed for the customers in line with stipulated guidelines.

• To ensure all correct and accurate information has been communicated to the customers.

There should not be any instances of mis-sell, or incorrect information given to clients.

Results required are:

✓ To ensure monthly disbursement targets are met.

✓ To ensure complete and correct applicants are submitted for a smooth and successful process.

✓ To ensure new avenues are opened such as to source new business and meet monthly targets

✓ Ensure Customer queries are resolved within agreed TAT

✓ Positive Customer feedback

Specialist Skills / Technical Knowledge Required for this role:

Sales & Customer Service Experience Real Estate Market Knowledge and working experience

Home Finance Banking experience preferred Good Problem-solving skills

Excellent Communication skills

Previous experience required (if any)

Sales & Customer Service Experience of 2 years or more

Preferred Home Finance experience

Arabic speaking

Understanding of Assets Product Knowledge of regulated financial services and banking industries

Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Salary: AED12,000.00 – AED14,000.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Home Finance Sales: 2 years (Required)