Ultimate HR Solutions Hiring for Customer Service Associate – Arabic writing – Temp – Own Visa and Insurance Job at Dubai Full Time

• Title : Customer Service Associate (Arabic Speaking and Writing)
• Contract : 2 months (Temporary role)
• Location : Dubai
• Language : Fluent English and Arabic
• Industry : Ecommerce industry
• Candidates must have own sponsored visa and medical insurance, since it is a temporary role
• Immediate joiners are preferred
• Typing Speed: Minimum 25-30 wpm for both English and Arabic
• Salary : AED. 3,500
• Expected Start Date: 20th October 2022

Job Description

The Customer Support Centre Associate will be the front line point of contact with the customer and assume responsibility for ensuring all customer calls are handled in a timely, accurate manner and reflect the superior levels of customer service that define the customer experience. You will also:

• Respond to incoming calls from the company’s customers, resolving all queries and concerns in a professional and timely manner
• Proactively follow up on all customer issues and follow up with call backs.
• Applying L.E.A.R.N standards to all customer queries
• Understand, meet and exceed departmental targets in terms of SL and first resolution call.
• Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
• Understand and adhere strictly to the company’s call standards and guidelines when handling customer calls.
• Constantly review Service Level performance and provide feedback to your direct supervisor
• Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
• Monitor call queues and handle accordingly during peak times

Job Types: Full-time, Temporary, Contract
Contract length: 2 months

Salary: AED3,500.00 per month

Application Question(s):

• Are you in Dubai?
• Do you have own sponsored visa (Family, Freelance , or Student Visa)?
• Do you have own medical insurance?
• What is your English typing speed (WPM)?
• What is your Arabic typing speed (WPM)?
• Are you ready to work for temporary contract of two months?
• Are you available to join immediately?

Education:

• Bachelor’s (Preferred)

Experience:

• customer service: 2 years (Preferred)
• call centre: 2 years (Preferred)

Language:

• Arabic (Preferred)